Find nearest top-up location

  • A:

    Glowing Light

    This shows your credit status.

  • B:

    Battery Indicator

    Your GLOBUG can operate on battery power. However, when the Battery Indicator icon flashes and your GLOBUG beeps, you need to plug your GLOBUG in to recharge the battery.

  • C:

    Credit Remaining bars

    These appear when your GLOBUG is green and will disappear as your credit reduces:
    5 bars = lots of credit
    1 bar = running out of credit and about to turn orange

  • D:

    Low Credit Alert

    This icon appears when your GLOBUG is orange.

  • E:

    Disconnection Warning

    This icon appears when your GLOBUG is red. It will flash if your power has been disconnected.

Getting to know your
GLOBUG

Your GLOBUG glows different colours to let you know how much credit you have left. It's really simple and you'll always know when it's time to top up.

Green is good. You have more than $10 credit remaining.

Orange is a warning. It means your power will disconnect at midday tomorrow – unless you top up before then.

Red is urgent. It means your power will disconnect at midday today – unless you top up before then.

For more details download the House Training Guide.

24/7 Helpdesk: 0800 773 729

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Users should not rely solely on the information displayed on this site, it is recommended users undertake their own independent inquiries before taking action on the information.