Find nearest top-up location
Introducing GLOBUG
GLOBUG allows you to pay for electricity as you go so you'll find it much easier to manage your electricity spend and keep on top of payments.
With GLOBUG you get:
No penalties or late payment fees. Always get your discount and never get a bill!
Handy tools that help you manage usage, and tell you when to top-up
Easy ways to top-up online, via the app and in-store
24/7 help over the phone
How to top-up
Online
Top-up online in My account using your Debit/Credit card or Internet banking
App
Top-up on the GLOBUG app using your Debit/Credit card or Internet banking.
Store
Top-up at hundreds of dairies and convenience stores around New Zealand
Top-up Fees
The most cost effective way to top-up is using internet banking in the GLOBUG app, or on the GLOBUG website in My Account
- Internet Banking (on the GLOBUG app or website) = 20¢ per top-up
- Debit/Credit card (on the GLOBUG app or website) = 40¢ per top-up
- In store = 75¢ per top-up
Understanding your debt balance
If you have a debt balance on your GLOBUG account, a percentage of each top-up will go towards reducing your debt. You can check your current debt balance in My Account
Your debt balance is made up of:
- Any debt transferred from Mercury
- The cost of power during the switch period
Debt is paid off over time by deducting a percentage of each top-up you make. This debt does not incur any interest charges or extra fees.
Deductions from each top-up are:
- From the 1st of October to 31st of May this is 25% of each top-up.
- During winter months (1st of June to 30th of September), to help with winter power costs, this is reduced to 10% of each top-up.
Reconnecting your power
Online
Sign in to 'My Account' and select reconnect
App
Use the GLOBUG mobile app
Text
Text RECO followed by a space and your top-up card number to GBUG (4284)
Phone
Call 0800 GLO NOW (0800 456 669) to reconnect. Free call from landline or mobile
For safety reasons during the reconnection process we will request you confirm that it is safe to reconnect your power before we switch it back on. We recommend that you make sure all appliances are turned off and that a person over the age of 18 years is present on site.
The app
What do the colours mean?
Green = good
You have more than
$10 credit remaining.
Orange = warning
Your power will be disconnected at midday tomorrow - unless you
top-up before then.
Red = urgent
Your power will be disconnected at midday today, we recommend topping up before 11:30am
Your power has been disconnected.
Notifications
You can request regular GLOBUG alerts that can be sent either via text or email. The alerts available are:
Daily balance alert
Your current GLOBUG account balance is sent to you every morning. Texts cost 20¢ each.
Email alert: Free
Low balance alert
An alert is sent when your account status is Orange (below $10). A second alert is sent the next day when your account status is Red.
SMS alert: Free
Email alert: Free
To create notifications, sign in to 'My account' and click on 'Notifications'.
TXT services
You can access your GLOBUG account information any time via text. Cost per use is charged to your GLOBUG account. Here's how:
Account Balance To get your current balance, text BAL followed by a space and your top-up card number to GBUG (4284). Cost: 20¢ per request
Debt Balance To get your current debt balance, text DEBT followed by a space and your top-up card number to GBUG (4284). Cost: 20¢ per request
Reconnect To request your power be reconnected, text RECO followed by a space and your top-up card number to GBUG (4284). Cost: Free
