Please take the time to read and understand your obligations under the GLOBUG standard terms and conditions. The most current version is available on our website (www.globug.co.nz) or by contacting a customer service representative on 0800 773 729, these may be updated by us from time to time. You accept from us the supply of Energy and other associated services as necessary or as agreed in accordance with the current GLOBUG standard terms and conditions.
This App is available to our customers who, at the time of downloading the App:
We reserve the right to modify or withdraw this App at any time should we consider this to be necessary.Access
This App can be accessed by the holder of each GLO-BUG account.
We do not guarantee that this App will be free from error, accurate or complete. To the extent permitted by law, you acknowledge that we will not take any responsibility if this App is not available, free from error or complete at any time. This App may not be supported on jail broken devices.Charges
There are no additional charges for downloading this App. You may incur charges from your mobile network operator for downloading and using this App. Check with your operator for details of those charges.Estimates
If for any reason (including, without limitation, being unable to carry out a remote reading or due to difficulty in accessing your Property) we cannot read your Meter or obtain the required data about your Energy usage, we may either display an estimate of your Energy usage, or we may not display any usage information. We do not guarantee that any estimate information will be available, accurate, or free from error at any time.Reconnection
Please refer to clause 13 of the GLO-BUG terms and conditions.Disconnection
As provided in clause 13.2 of the GLO-BUG terms and conditions, we may disconnect your Energy supply immediately if after 12.00am, on any given day, the prepaid credit in your GLO-BUG account reaches $10.00 or less. In such a case, your Energy supply will be disconnected at 12.00pm the following day. To avoid disconnection you are required to make a top-up payment on your GLO-BUG account prior to 12.00pm on the following day so that your prepaid credit in your GLO-BUG account, after any deductions pursuant to clause 10 of the GLO-BUG terms and conditions, is more than $10.00. The charge for the Energy you use within this period will be deducted when your GLO-BUG account next has a sufficient balance. You remain liable to us for this amount until it is paid in full.Minimum and Maximum Top-Up Amount
From time to time, we may set a minimum top-up amount that we reasonably consider is appropriate to cover the administrative costs incurred in processing the top-up payments. We may also set a maximum top-up amount from time to time. Any change in the minimum or maximum top-up amount will be notified to you by written notice, 30 days before the change takes effect. Refer to the section under Notices below for details on how we may send our notice of change in the minimum or maximum top-up amount.Debt
As stated in clauses 7 & 8 of the GLO-BUG terms and conditions, debt and other charges may be deducted from the top-up amount. Your account will be credited the balance of the top-up amount less any such deduction.Third Party Processing Fees
We will deduct third party fees for processing payments made in-App from the top-up amount. Any change to these fees will be notified to you pursuant to clause 20 of the GLO- BUG terms and conditions, and will be displayed on the top-up page of the App.GPS location data
The App uses Global Positioning System (GPS) location information provided by your mobile device to determine your location. Location information is only used to provide the App with your location for the purpose of providing you with information regarding the top- up facilities around your location.
The App will request your permission to use your mobile device's GPS location information at the time of downloading the App. If you choose not to allow the App to access your GPS location data, you cannot use this menu. If you want to retract your permission for the App to use your mobile device's GPS location data, you can do so using the location services settings of your mobile device (usually found in your mobile device's privacy settings).IP and copyright
All intellectual property rights in the App, including copyright, belong to us and/or our licensors (and licensees). You do not have any intellectual property rights relating to this App, or in any improvements or variations that may be made to the App from time to time.
You may use the material or intellectual property of this App for the purpose of accessing our services offered on this App.
We may enhance, update or upgrade the App from time to time. If you do not install the latest release, then some of the functionalities may not properly work.Terms of Third Party Software Providers
Listed below are the third party software used in the App. The terms of the software licences are incorporated into these terms and conditions, and may be amended from time to time in accordance with the relevant provisions in the terms. You can access a copy of the licence terms by clicking the relevant URL below.
|Library||Licence type||URL for the Terms of Licence|
|RoboGuice||Apache Licence, Version 2.0||https://github.com/roboguice/roboguice/blob/master/LICENSE|
|SquareUp Retrofit||Apache Licence, Version 2.0||https://github.com/square/retrofit/blob/master/LICENSE.txt|
|SquareUp okhttp||Apache Licence, Version 2.0||https://github.com/square/okhttp/blob/master/LICENSE.txt|
|SquareUp otto||Apache Licence, Version 2.0||https://github.com/square/otto/blob/master/LICENSE.txt|
|Joda Time||Apache Licence, Version 2.0||http://joda-time.sourceforge.net/license.html|
|Gson Jodatime Serialisers||MIT Licence||https://github.com/gkopff/gson-jodatime-serialisers/blob/master/LICENSE.txt|
|A Chart Engine||Apache Licence, Version 2.0||http://www.achartengine.org/content/download.html & http://www.apache.org/licenses/LICENSE-2.0|
|Library||Licence type||URL for the Terms of Licence|
|Google Core Plot||BSD Licence||https://code.google.com/p/core-plot/ & http://opensource.org/licenses/BSD-3-Clause|
To the maximum extent permitted by law, GLO-BUG:
We will send any written notice to you by either:
To the maximum extent permitted by law, Apple Inc. has no warranty obligations whatsoever with respect to this App. You agree that we, and not Apple Inc., are responsible for the following things:
You agree that Apple Inc. and its subsidiaries are third party beneficiaries of these conditions of use and that Apple Inc. has the right to (and will be deemed to have accepted the right) to enforce these conditions of use against you as a third party beneficiary.
iPhone and the App Store are trademarks of Apple Inc., registered in the US and other F countries.For the Android version of this App
You warrant that you are not located in a country that is subject to a US Government embargo or is designated by the US Government as a 'terrorist supporting' country, and you are not listed on any US Government list of prohibited or restricted parties.
|Top up fees||(Per transaction)|
|In Store||Applies to payments made in person at one of hundreds of dairies and convenience stores.||$0.75|
|Credit/Debit Card online||Applies to payments processed with a debit/credit card via the GLOBUG app and/or website.||$0.40|
|Account to Account online||Applies to payments processed using a NZ bank account transfer via the GLOBUG app and/or website.||$0.20|
|Work and Income Redirections||Applies to payments redirected from Work and Income or a similar agency to Mercury NZ Limited trading as GLOBUG.||FREE|
|Account balance text alert||Applies to text requests for a current account balance.||$0.20|
|Debt balance text alert||Applies to text requests for a current debt balance.||$0.20|
|Reconnect text||Applies to text requests for a reconnection.||FREE|
|IVR Account balance request||Applies to account balances requested via the GLOBUG automated phone service.||$0.50|
|Low balance text alert||Applies to each text message sent advising of a current balance below $10.00, you must subscribe to this service but can unsubscribe at any time.||FREE|
|Daily balance text alert||Applies to each text message sent advising of your daily current balance. You must subscribe to this service but can unsubscribe at any time.||$0.20|
|Low balance email alert||Applies to each email sent advising of a current balance below $10.00. You must subscribe to this service but can unsubscribe at any time.||FREE|
|Daily balance email alert||Applies to each email sent advising of your current balance daily. You must subscribe to this service but can unsubscribe at any time.||FREE|
|Low credit balance reconnection||Applies to reconnection requests completed following a low credit balance disconnection.||FREE|
|New Customer Reconnection (business hours)||If you signup to GLOBUG and your property is currently disconnected, a fee applies to reconnection requests completed during business hours (Monday to Friday 8:00am to 5:00pm). The reconnection request must be made before 4pm.||$70.00|
|New Customer Reconnection (after hours)||If you signup to GLOBUG and your property is currently disconnected, a fee applies to reconnection requests completed outside of business hours (Monday to Friday 5:00pm to 8:00am, weekends or public holidays).||$120.00|
|Credit refund||Applies per refund of a full or partial credit balance.||$25.00|
|Statement of Account||Applies per transaction statement outlining daily, variable, top up or any other applicable fees charged over a 12 month period.||$5.00|
|Price Plan Change||Applies to the second and subsequent price plan change requested over a 12 month period.||$40.00|
|Replacement Top up Cards||Applies to each pack of replacement top up cards requested.||$25.00|
|Account Closure||Applies to each closed account where a new account has not been opened.||$35.00|
|Metering Inspection||Applies per visit when a representative must visit your premises to inspect, test, install and/or change your metering. This includes but is not limited to meter shifts, overhead to underground, upgrade and downgrades, inspection after prescribed work, resealing a meter, fault call outs and meter tampering related costs.||$75.00 to $241.50|